Orders can also be placed in English via Aumore Wool’s client service team by calling (+61) 1800 353 898 between the hours of 8:00am – 4:00pm (Australian Eastern Standard Time) weekdays Monday to Friday.
All domestic deliveries within Australia are free of charge – we pay the associated delivery fees for you. For air express deliveries to locations outside of Australia, Aumore Wool has a flat delivery fee of $60.00 AUD for major countries. If you are not located in a major country/area, Aumore may contact you if any more fees will be required to ship to your specific global zone.
Domestic Delivery Timeframes (within Australia)
Air express deliveries are made by Australia Post and take approximately 3 working days to major Australian cities, with additional days needed to reach regional locations.
International Timeframes (outside of Australia)
Our shipping agent, Australia Post, takes approximately 4 days to reach major countries across the globe. Customs clearance times are dependent upon laws and regulations in the destination country. Products will be manufactured and dispatched within 48 hours of receiving an order. Those customers wishing to order 50 or more items should contact the Aumore office directly to discuss the amount of time required to dispatch the order.
Note: Duties and taxes may apply if the purchase amount is more than a specified value determined by each unique country. Aumore Wool will provide customers with a tracking number to ensure they are always aware of the exact location of their shipment.
When shipped by sea, it takes approximately 20 days for a shipment to reach the majority of countries around the world. When purchasing large quantities, additional rules and regulations apply.
Aumore Wool provides FOB, CIF, and other trading options. Wholesale distributors should contact Aumore Wool’s general office to find out more details and in-depth information.
Customers or authorised parties located within Australia have the ability to collect their goods directly from the Aumore Wool factory in Melbourne if so desired.